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Customer Experience Administrator

‘The magic happens when we pick up the phone.’

Atelier Wealth are one of Australia’s best emerging mortgage brokers, specialising in investment lending and self-employed loans. Atelier Wealth are proud disrupters – ambitious and determined to provide the best customer experience and the best outcomes for their clients.

Formerly Sydney CBD based, now in Thirroul Village, they are recognised as leaders in customer service and loan administration, winning numerous awards in this category and are the reigning Brokerage of the Year (Australian Mortgage Awards).

Atelier’s approach to service is born out of a shortcoming in the market – take the stress out of getting a loan. They believe buying your own home or investment property is a milestone to be enjoyed but endured with stress and set out to raise the bar on customer service.

So Atelier designed a customer experience supported by technology that systematises the concept of ‘going above and beyond’.

They now seek CX Administrator to drive this process and make it happen. This is a high tempo role that combines front-line service, regular communication and CRM administration. It suits a person who is equally passionate about excellence in service and precision in documentation, who has honed their skills in a similar consumer-orientated environment.

Atelier seek a polished professional; meticulous, reliable and consistent. A friendly and positive person who naturally connects and can explain complex information with care and empathy.

Atelier are a family-friendly family business that believes the customer experience starts with your employees. They are open to flexible working arrangements, whether full-time, part-time or working some hours from home.

They offer an attractive employment proposition that includes a package above $70K, free street parking, your birthday off, and celebrating wins as a team.

If this sounds appealing, Atelier would love to hear from you. To apply, please write and tell us why Atelier appeals, include your CV too.

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Please apply May 2 to Scott Butler

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Customer Experience Administrator

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